FAQ

For Potential Senders (Diaspora Community)

  1. What is RemittRight?
    RemittRight is an innovative digital platform that transforms traditional remittances into direct impact. Instead of just sending cash, you can directly purchase verified products (like solar solutions) or services for your loved ones in Africa and other developing regions through trusted local vendors.

  2. How is RemittRight different from traditional money transfer services?
    Traditional services send cash. RemittRight enables you to send value in the form of specific products or services, ensuring your funds are used exactly as intended for productive assets like clean energy, education, or healthcare, minimizing misuse.

  3. How do I send money through RemittRight? Do you handle the money?
    No, RemittRight does not handle money. You select from our integrated, trusted remittance service partners (e.g., MoneyGram, Western Union). Funds are transferred directly through their secure channels to the vetted local vendor for the chosen product/service.

  4. How do I know the product or service will actually be delivered?
    RemittRight partners with pre-vetted local vendors and service providers. We aim to integrate with remittance services that offer end-to-end tracking, and they will provide confirmation of delivery or installation to ensure transparency and peace of mind.

  5. What kind of products and services can I send?
    Our primary focus is on high-impact, frugal solutions, starting with clean energy products like solar lanterns, solar home systems, and irrigation pumps. We plan to expand to other essential services like educational materials, healthcare support, and agricultural tools.

  6. Are there any hidden fees or exchange rate losses when using RemittRight?
    RemittRight strives for transparency. Product costs are clearly displayed. While exchange rates are determined by your chosen remittance partner, our model minimizes the risk of funds being diluted or misapplied once they reach the recipient’s local economy.

For Beneficiaries (Recipients in Africa/Developing Regions)

  1. How do I receive support through RemittRight?
    Your sender uses RemittRight to purchase a specific product or service for you. You will then be contacted by the local vetted vendor for delivery or service provision, rather than receiving cash directly.

  2. What if the product is faulty or the service is not as expected?
    RemittRight partners with trusted vendors. If you encounter an issue, you should first contact the local vendor. RemittRight will also have a support system to help mediate and ensure issues are resolved.

  3. Can I choose a different product if my sender picks something I don’t need?
    The primary intent of RemittRight is for the sender to specify the purpose. However, depending on the vendor’s policy and sender’s approval, some flexibility may be possible in exceptional circumstances.

  4. How does this help me more than receiving cash? 
    It ensures you receive exactly what your sender intended – often a high-value, long-term asset like a solar system, rather than cash that could be subject to immediate consumption, loss, or diversion. This directly addresses specific household or community needs.

For Remittance Service Providers

  1. How can partnering with RemittRight benefit my remittance service?
    Partnering with RemittRight allows you to expand your service offering beyond cash transfers to “impact remittances.” This taps into a growing market of senders who desire more control, transparency, and social impact from their remittances, potentially increasing transaction volume and customer loyalty.

  2. What is RemittRight’s integration process for remittance services?
    We seek seamless interoperability. Our technical team works with your platform to integrate, allowing your users to select products/services from RemittRight’s curated marketplace as a payout option.

  3. Q: Does RemittRight compete with my existing cash transfer services?
    No, we complement your services. We offer an additional, purpose-driven payout option that enhances the value proposition for your customers without replacing traditional cash transfers.

For Local Vendors & Product/Service Placement Candidates

  1. How can my business become a vetted vendor on RemittRight?
    Interested vendors must meet our stringent vetting criteria, which include demonstrating a strong track record, reliable delivery capabilities, commitment to quality, and alignment with our social impact mission. Contact us through our website for the application process.

  2. What are the benefits of being a RemittRight vetted vendor?
    As a vetted vendor, you gain direct access to a diaspora market actively seeking your products/services. This expands your customer base, increases sales, and enhances your reputation as a trusted provider.

  3. How does RemittRight ensure timely payment to vendors?
    Payments are facilitated directly through the chosen remittance service partner once the sender authorizes the transaction. RemittRight ensures clear communication channels and works to streamline the payment confirmation process.

  4. What kind of products/services are you looking to feature on the platform?
    We prioritize frugal, functional, and impactful solutions that directly improve livelihoods in underserved communities. Currently, strong emphasis is on clean energy solutions. We are open to other categories like water solutions, educational tools, or healthcare access, provided they meet our impact criteria.

  5. What is the process for submitting a product or service for placement?
    Vendors interested in placing products or services on the platform will undergo a vetting process for their business and then for each specific offering, ensuring it meets our quality, impact, and pricing standards.

For Advertisers

  1. Can I advertise my products or services on the RemittRight platform?
    RemittRight focuses on purposeful transactions. We may consider advertising opportunities for products or services that directly align with our mission of fostering economic empowerment and sustainable development in the regions we serve. Contact our partnerships team for specific opportunities.

General & Operational

  1. Is RemittRight a non-profit or for-profit organization?
    RemittRight is structured as a founder-led, for-profit initiative with a strong social impact mission. We aim to become a Benefit Corporation (B Corp), balancing profit with purpose.

  2. Where is RemittRight headquartered?
    RemittRight is currently in its development phase, building on the foundation of Solar Jooce (registered and headquartered in the U.S.). We are actively seeking a permanent headquarters in an enabling environment with strong regulatory support and a bilingual talent pool to facilitate our African expansion.

  3. What is RemittRight’s connection to Solar Jooce?
    RemittRight is a social impact venture conceived by the founder of Solar Jooce. It leverages Solar Jooce’s 15+ years of on-the-ground experience in deploying frugal solar solutions in underserved African communities, providing invaluable insights into real-world needs and trusted vendor networks.

  4. How does RemittRight ensure regulatory compliance given its unique model?
    RemittRight’s model is explicitly designed not to engage in money transmission, mitigating direct money transmitter regulatory burdens. We partner with fully licensed remittance service providers and conduct due diligence on local vendors. We continuously monitor and adapt to evolving legal and regulatory landscapes.

  5. What is RemittRight’s vision for the future?
    Our vision is to become the leading platform for “impact remittances,” empowering diaspora communities to drive sustainable development and improve livelihoods directly through purpose-driven transactions across Africa and beyond. We aim to expand our range of impactful products and services significantly.

  6. How does RemittRight measure its social impact?
    Our impact is measured by the direct deployment of high-value assets (like solar systems) that improve quality of life, economic opportunity, and environmental sustainability for beneficiaries. We track successful deliveries and aim to report on the tangible benefits these solutions bring to households and communities.